How to create a new issue using form

[Nikhil Sanampudi]

Here is the Scenario:

I need a forms link (Similar to Microsoft Forms) which I can share across different people. They should be able to access the link and fill out the form. Once a form is filled and submitted an issue should be created on my board. (All the content provided in form can go in summary no need to associate it with JIRA fields)

Please let me know how to accomplish this scenario

[Joseph Chung Yin]

@Nikhil Sanampudi -

It seems that you already using the out of the box FORMS application component (a part of Atlassian JSM) and created the form.

Here is how to setup it up to use the Form to create issues in your JSM project -

1) Go your specific project - Project Settings >> Forms section

2) Click on "Edit" of a specific form configuration

3) Click on the Settings tab and enable the "Create new issue" option and associate the form to a specific request type.  Copy the link URL to share with others.

4) Save the changes for your form

Here is a reference link from Atlassian for you to review - https://support.atlassian.com/jira-service-management-cloud/docs/create-an-issue-using-a-form/

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

[Nikhil Sanampudi]

@Joseph Chung Yin 

[Nikhil Sanampudi]

I don't have choose request type. I have choose issue type

[Joseph Chung Yin]

@Nikhil Sanampudi -

If your Form is setup for Jira Software application, the concept will the same.  Instead of associating a form to Request Type (for JSM project), you will associate the form with an issue type used in your Jira Software project.

Hope this helps.

Best, Joseph

[Joseph Chung Yin]

@Nikhil Sanampudi -

Can you advise what type of project that you have created your form from?  (Is the project a JSM project?)

Best, Joseph

[Nikhil Sanampudi]

Where can I find that ?

[Joseph Chung Yin]

@Nikhil Sanampudi -

Project settings > Details section and you will be able to find the project type.

Best, Joseph

[Nikhil Sanampudi]

[Joseph Chung Yin]

@Nikhil Sanampudi -

Based on your screenshot, you have created a Jira Software Project (team managed format type), you should still be able just edit the FORM and enabled "Create new issue" option to obtain the URL for creating issue using the FORM.

Just move the x to the right, the icon should turned green.

Are you not able to do so?

Best, Joseph

[Marcus Jones]

One idea I have would be to link your form to a request type. Make sure the request type is available in your portal and then share the link to that exact URL for the request type where the form is. 

- Hope that makes sense.

[Nikhil Sanampudi]

Where can I find request type?

[Marcus Jones]

It is found in the form settings. 

[Marcus Jones]

Looking at your screenshot above looks like you are using Jira Software not Jira Service Management.

[Nikhil Sanampudi]

Is the process a little different for JIRA software?

[Marcus Jones]

I think so. The screenshots we showed you were Jira Service Management and seems like all of the functionality is not available in Jira Software. For example, I don't think Jira Software has portal capability. 

[Nikhil Sanampudi]

FYI I already created a Form