How to create tickets directly from html form?

[Katrin]

We would like to automatically create tickets in our Service Desk from a local HTML form.

How would we need to create the URL the form calls to create a new ticket?

E.g. https://webpage.atlassian.net/xxxxxxx/createNewTicket.jsp?subject=<SUBJECT>&field1=<CONTENT_OF_FIELD1>

[JimmyVanAU · Accepted solution]

Hi Katrin,

It's worth looking at issues collector to build the html form - https://confluence.atlassian.com/adminjiracloud/using-the-issue-collector-776636529.html - as Jira can do the heavy lifting of the form for you.

It may also possible to do it using your method, however, I can't find the appropriate cloud documentation. This is the Jira SERVER documentation - https://confluence.atlassian.com/jirakb/how-to-create-issues-using-direct-html-links-in-jira-server-159474.html

Notice that the final part of the URL is CreateIssueDetails.jpsa, and that you'll need a summary (subject) at the very least.

[Katrin]

Hi Jimmy,

thank you for your help. That was exactly what we were looking for.