How to disable product access of a Provisioned user via API

[Naveen kumar]

I have to make user disable for one product like JSM.

I dont want to disable user at Org level or Site level for all products.

[Olexandr Tolochko]

Hi Naveen,

I think it should be possible by removing users from the groups that provide access to the products.

• Find the User’s Account ID:

  • Use the User Search API to locate the user's accountId.

• Identify Product-Access Groups:

  • Determine which groups grant access to specific products (e.g., Jira, Confluence).

• Remove the User from Product Groups:

  • Use the Remove User from Group API (https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-groups/#api-rest-api-3-group-user-delete)
  • Replace group-name with the specific product group name and user-account-id with the user's accountId.

[Nikola Perisic]

Hello @Naveen kumar 

You may have to refer to this page: https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-organization/#api-rest-servicedeskapi-organization-organizationid-user-delete

It removes the users only for JSM product.