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How to enable Automated alert to go out when emergency/critical ticket is raised

Marikani K
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December 20, 2019

We are trying to enable automated alert to go out when EMergency and Critical tickets raised, but the TO is not enabled to get this feature , can someone help me on this?

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Alexander Ling
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December 20, 2019

Hello @Marikani K 

I feel like I am missing a lot of information here. But I tried to setup a simple automation quickly if an issue is created with critical priority then it should alert (could also be used to send email). This is how it looks like:

image.png

Please let me know if this is anywhere close your needs. If you want more advanced automation rules I would recommend the plugin Automation For Jira!

 

Best regards,

Alexander

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