How to enable switching between request types in Jira Service Desk for a new issue?

[Ian Walker]

Hi Everyone.

I managed to set up email requests by creating a new request type called email with just the required fields.

How can I make it so that an adviser can work on an email request, and edit the type to be any of my other request types? (e.g. Change or Incident).

When I try to change the request type using the sidebar I get an error message.


How can I enable it so that they can be switched between?

Regards - Ian

[Ian Walker · Accepted solution]

Update - I fixed this.  It turns out I can't change the Request Type from there, but I can move the issue to another issue type which works for me.

Regards - Ian