Good morning,
How can you enable two factor authentication in Jira and Confluence when you have a domain from Atlassian and are not able to verify your own domain.
We have centralized user management. But I can not verify my domain because it is an Atlassian domain. And without domain verification I can not go to the step of enabling two factor authentication.
Does anybody know how this works when you do not have your own domain for Jira and Confluence?
Welcome to the community!
It sounds like there’s some confusion between the site URL domain (e.g., yourcompany.atlassian.net
) and the email domain (e.g., @yourcompany.com
). To enable 2FA using Atlassian Access, you need to verify your email domain, not the Atlassian site URL domain. Let me break this down:
What You’re Verifying:
yourcompany.com
) to manage all accounts that use emails with that domain.@atlassian.com
or the atlassian.net
URL used for your Jira instance.Why Domain Verification Is Needed:
How to Verify Your Email Domain:
What If You Use an Atlassian-Managed Domain?
@atlassian.com
), you won’t be able to claim it because Atlassian controls it.Still Confused?
john.doe@company.com
), not the site URL (company.atlassian.net
).Let me know if this clears things up, or if you have any further questions!
Kind Regards
Utkarsh
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