How to filter JSM tickets with different satisfaction scores?

[Christopher Carvalho]

How can I filter my JSM tickets that have different satisfaction scores?

Through basic filtering, I can only apply the satisfaction value once, and for a single value (either 5, 4 or 3, but not all of them).

I'd like to create a view where I can see all of my tickets that got a satisfaction survey responded to, instead of seeing only the ones that got 5 stars, 4 stars, or 1 stars...

Is there a way to do so? Thanks!

[Robert DaSilva · Accepted solution]

Hi @Christopher Carvalho ,

If you are interested in finding all issues that have a Satisfaction Survey with a response, you can use the JQL 

Satisfaction is not empty

 This should return all items that have a reply.

Hope that helps!

Robert

[Christopher Carvalho]

That was very helpful, thanks!

[Hannes Obweger - JXL for Jira]

Hi @Christopher Carvalho

I'm glad you were able to resolve this!

Just for future reference, if you want to perform a more advanced satisfaction search and analysis, I think you'd like the app that my team and I are working on, JXL for Jira.

JXL is a full-fledged spreadsheet/table view for your issues that allows viewing, inline-editing, sorting, and filtering by all your issue fields, much like you’d do in e.g. Excel or Google Sheets. It also comes with a long list of so-called smart columns that aren’t natively available, including the date of satisfaction rating or the satisfaction comment. 

This is how it looks in action:

Any questions just let me know,

Best,

Hannes