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How to get current SLA breached

Somnath Raveenthiran
Somnath Raveenthiran
Contributor
January 17, 2024

Hi,

 

Time to Resolution - Breached data is available for closed tickets not for the currently opened tickets, do we have JQL code to get those details

 

Regards

Somnath

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Marc - Devoteam
Marc - Devoteam
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January 17, 2024

Hi @Somnath Raveenthiran 

JQL to use is:

<Your SLA> operator (=, or other) breached() and status = <Your status>

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Somnath Raveenthiran
Somnath Raveenthiran
Contributor
January 23, 2024

Screenshot 2024-01-23 110410.pngcode is not getting accepted in this field

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