How to handle Unable to invite deactivated accounts error?

[Reynier Y_ De Lara]

Hi, is there anyone can help me about this error?

I am inviting a new Jira user with different domain, and this is a normal thing in our company. I have already deleted lots of suspended users and having enough free user I think. 

However, error below is persistent. What is causing this issue?

[Sergei Troshin]

Hi @Reynier Y_ De Lara, and welcome to the Atlassian Community!

It's possible that the user with the provided email was already invited to the organization and later suspended.

Please follow this guide to check if the email is suspended: Restore suspended users in Atlassian Cloud

If you have any additional questions or encounter any difficulties, let me know, and I'll do my best to help you

[Reynier Y_ De Lara]

Hi, thank you for your reply. The user is not part of the suspended account.

[Sergei Troshin]

Hi @Reynier Y_ De Lara again!

Was the user added to your organization previously?

Could you please try searching for them in User Management? Make sure to remove all filters before doing so:

[Claudia Cazacincu]

Hi @Reynier Y_ De Lara ,

Could you please let me know how did you solve your issue?

I'm encountering the same errors when I'm trying to invite 2 new external users and I've checked them in the system and they are not deactivated users.

Restore suspended users in Atlassian Cloud | Atlassian Cloud | Atlassian Documentation

Thank you,

[Claudia Cazacincu]

Hi @Sergei Troshin ,

I'm encountering the same errors as @Reynier Y_ De Lara do you have any other suggestion what I can check?

Thank you in advance,

[Reynier Y_ De Lara]

I’m still encountering the error and currently looking into a resolution.
The issue does not occur when the user is within the same domain, it only appears when inviting an external domain.