How to hide a request on JSM Portal but accessible from direct link?

[Valiantys Support]

Hello,
Need help please,
Is it possible to hide a customer form so that it is not visible via the portal, but with a direct link it can be accessed and requests created?

I'd like it to be accessible only if customers have the link.
Tryed with removing groups and it is hidden but with the direct link it shows the error this request doesn't exist.
Can you help me to achieve this goal please?
Regards

[Gustavo Ezequiel Szemruck]

Hola  @Valiantys Support 

To make a form invisible on the help portal but still accessible via a direct link, I would try configuring issue security.

Each request type linked to your help portal allows you to define who can see the forms and who cannot. My recommendation is to use organizations to set access restrictions.

To configure this, follow these steps:

1. Go to Project settings > Request types.
2. Select the relevant form.
3. Click on the lock icon in the top right corner.
4. Restrict access to specific users or organizations to prevent the form from being visible on the help portal.

This way, only those with the direct link will be able to access the form.

I have attached some examples below in the form of images to what i am referring to.

1)

           

2)

3) 

4)




Clarification: I'm not sure if this will work for certain, but testing it won't hurt. On the other hand, with email requests, you can't hide who can see them; it must be another type of request.

[Valiantys Support]

Hello
Thanks for your answer. May be you are using Jira Cloud not Jira data center because I don't have the option ; 

1. Click on the lock icon in the top right corner.
   
   

Regards

[Olha Yevdokymova_SaaSJet]

Hi @Valiantys Support 

In Jira Service Management (JSM), a request type must be visible to at least one group or organization in order to be accessible, even via a direct link. If you remove all groups, the request type becomes completely inaccessible, leading to the "This request doesn’t exist" error.

✅ Alternative Solution Using Smart Forms for Jira

If you need a form that is hidden from the JSM portal but still accessible via a direct link, you can achieve this using Smart Forms for Jira.

✔ Keep the form hidden from the JSM portal
✔ Share a direct link with customers so they can submit requests
✔ Automatically create JSM requests from the submitted form
✔ Control who can access the form (limit access to certain users/domains if needed)

🔹 How to Set It Up in Smart Forms

1️⃣ Create a Smart Form for the request type.
2️⃣ Enable External Sharing – Generate a public link that can be shared with customers.
3️⃣ Enable "Create New Issue" in JSM – Ensure the form automatically creates a JSM request when submitted.
4️⃣ Remove the Request Type from the Portal – Keep it available only via the Smart Form link.

🚀 Outcome: The request is invisible on the JSM portal but fully accessible via a direct form link, ensuring only customers with the link can submit it.

[Gustavo Ezequiel Szemruck]

Hello @Valiantys Support 

The response is based on Jira Cloud, so if you're trying to perform the same action in Jira Server, the steps may vary a bit. I sincerely apologize, but I’ve never had the opportunity to use Jira Server to assist you from that perspective.

[Valiantys Support]

Hello @Gustavo Ezequiel Szemruck 

No worries.
Thanks for your help :)

Regards