How to mention all non-agent users in Jira Service Management?

[Wilson Seow]

Hi,

I'm trying to mention non-agent users by using @. However, It seems i can only mention people that are added under Service Desk Team.

How can I enable the feature to allow all the ticket working agents to mention all non-agent users that are in our Jira system?

[Fabian Lim · Accepted solution]

Hi @Wilson Seow

Here you will find the perfect explanation: https://community.atlassian.com/t5/Jira-questions/mention-non-agent-users-in-Service-Desk/qaq-p/46044

Regards

[Wilson Seow]

Hi @[deleted]  

Thank you so much, this solves my issue!

[Abhishek Singh]

@Wilson Seow - can you please help me here to add someone who is not on jira and want to give ticket visibility to that user.