Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

How to remove "Chat with Ops Guide"

Christian Herzog
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
July 1, 2025

In a JSM support incident we see a box:

"Accelerate incident resolution with Ops Guide

NEW
Hide
Gain comprehensive insights on past incidents, past responders and related resources to analyze your incident and resolve it faster. Read more about Ops Guide, (opens new window)
Chat with Ops Guide"

How can remove this box? (as we don't want to use it)

1 answer

1 accepted

3 votes
Answer accepted
Marc - Devoteam
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
July 1, 2025

Hi @Christian Herzog 

Welcome to the community.

these are options you can't remove. You can contact Atlassian Support and ask them if they can disable this on your instance.

Christian Herzog
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
July 1, 2025

OK thanks!

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events