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How to set Affected Service when creating request through REST API

Bobby Bailey
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June 6, 2023

Hello! 

I am looking to create requests through JSM's REST API, however, I cannot find the correct way to set the Affected Service. When I perform a GET on an existing JSM ticket, the format of the field is returned: 

 

ari:cloud:graph::service/KEY/KEY, however when I use Opsgenie to get all information for services, no id like that is returned. 

I am not sure what to pass for the affected field, and cannot find it documented anywhere.

 
Thanks!

1 answer

0 votes
Deivid Araujo
Contributor
March 25, 2025

I have the same problem.

 

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