How to use notification template with non legacy automations

[Alex Hernandez]

In JSM, you can use the notification template for legacy automation but for new automation, you have to manually create that email every time. Is there a way to simply pass the subject and content instead of having to manually create that email every time.?

[Boris Berenberg - Atlas Authority]

We support creating email templates in Notification Assistant for Jira 

[Alex Hernandez]

Does this allow me to have a single template that I can pass in the content and/or subject to instead of having to rewrite the entire thing again and again?

[Boris Berenberg - Atlas Authority]

Correct, however you wouldn't use us directly with Automation for Jira. What you would do is to have A4J perform some action, and use our Triggers to send the email. 

[Claudio Gonzalez]

Hello @Alex Hernandez .

We use a personal template to send email with Automation

Try with this:

<h2><b>TITLE</b></h2>
<p style="color:blue;">Email enviado automáticamente.</p>

<b>Requerimiento:</b> <a href="https://<instance>/browse/{{issue.key}}"><i>{{issue.key}} - {{issue.summary}}</i></a>
<b>Status:</b> {{issue.status.name}}</b>
<b>Issue Type:</b> {{issue.issuetype.name}} - {{issue.Request Type.requestType.name}}
_{Con tecnología de Jira Service Desk}

[Angélica Luz]

Hello @Alex Hernandez,

Welcome to the Atlassian Community!

When it comes to Automation, currently, it doesn’t have an editor where it’s possible to select the values or to format the text.

There are feature requests suggesting improvements for that:

• WYSIWYG editor for emails
• New automation - email template is missing

Please, click on vote and also watch the features to receive updates from our product team.

Kind regards,
Angélica