How to use url rewrite for Jira Service Desk Project

[Mukesh Kumar]

I am using Jira Service Desk cloud version. Whenever, I create a Jira service desk project it create a customer portal with url https://xyz.atlassian.net/servicedesk/customer/portal/xx. I am wondering if we can create customer portal url like https://xyz.atlassian.net/servicedesk/<clientname>/portal/ or https://xyz.atlassian.net/servicedesk/<clientname>. If we can do this, can anyone suggest what's the steps?

[Angélica Luz]

Hi Mukesh,

Currently, it's not possible to create a custom URL for the customer portal on Jira Cloud.
We do have a feature request suggesting the implementation of such ability:

- https://jira.atlassian.com/browse/JSDCLOUD-1627

For now, the best option is to use 301 redirects, here are some links that may help you configure it:

- Change page URLs with 301 redirects

- How to Properly Implement a 301 Redirect 

Hope this helps!

Regards,
Angélica

[Danyal Iqbal]

I can't think of a decent redirect/rewrite solution for cloud.

+1 for support ticket.