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How to use url rewrite for Jira Service Desk Project

Mukesh Kumar August 8, 2018

I am using Jira Service Desk cloud version. Whenever, I create a Jira service desk project it create a customer portal with url https://xyz.atlassian.net/servicedesk/customer/portal/xx. I am wondering if we can create customer portal url like https://xyz.atlassian.net/servicedesk/<clientname>/portal/ or https://xyz.atlassian.net/servicedesk/<clientname>. If we can do this, can anyone suggest what's the steps?

2 answers

0 votes
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 9, 2018

Hi Mukesh,

Currently, it's not possible to create a custom URL for the customer portal on Jira Cloud.
We do have a feature request suggesting the implementation of such ability:

- https://jira.atlassian.com/browse/JSDCLOUD-1627

For now, the best option is to use 301 redirects, here are some links that may help you configure it:

- Change page URLs with 301 redirects

- How to Properly Implement a 301 Redirect 

Hope this helps!

Regards,
Angélica

0 votes
Danyal Iqbal
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August 9, 2018

I can't think of a decent redirect/rewrite solution for cloud.

+1 for support ticket.

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