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I am creating a ticket from my web app via api. How do I pass an unregistered email as a requestor

rohit_bhoir
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August 26, 2021

I am creating a ticket from my web app via api. How do I pass an unregistered email as a requestor in JSON format. 

The JSM default form allows us to do so, I want the same functionality in my custom form.

 

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Alex Medved _ConfiForms_
Community Champion
August 27, 2021

I am pretty sure this is a 2 steps process. You need to create a "customer" first and then use an ID (accountId) returned to pass as a requestor.

https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-customer/#api-rest-servicedeskapi-customer-post

Alex

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