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I am no longer able to see one of my request types in the portal. service desk next gen

maficca April 20, 2020

I created two request types in my next gen service desk. I can see them both when I look at my project settings and I could see both in the portal but now i only see one of them.  Could i have changed something unknowingly to prevent it from displaying in the portal?  I am the admin.

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__ Jimi Wikman
Community Champion
April 20, 2020

Go to project settings -> request types and check you have accidently moved one request type to the hidden from portal group.

maficca April 21, 2020

Where would i check to see if it was hidden from portal group?

maficca April 21, 2020

Thank you for your response, I think i have figured it out.  I appreciate the guidance.

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