So I would like to add more than 2000 customers in Jira - coming from another helpdesk system - hence why I cannot add them manually.
My only requirement is that there is no email sent to the users that are added because we do not need to have a portal account for them.
All of our users have been directed to just email us and that is how our tickets have been generated. All the ways I have tried as of yet do send customers an email to join.
The only option I think would work is the REST API? But the documentation I found here states it would send emails to generate accounts as well.
Is there anyway that you guys can recommend to import these customers? If REST API is the only way, please direct me as to how I can do that. (I have never programmed or coded in my life, LOL).
Thank you so much! Looking forward to the replies.
Hi @Mahad Uddin ,
You can disable the customer invite notification in Project settings > customer notifications > customer invite.
Also here is how you can bulk add customers:
https://support.atlassian.com/jira-service-management-cloud/docs/add-customers-in-bulk-to-your-service-project/
Thank you so much! That's exactly what I ended up doing yesterday after posting the question lol! :)
Have a great day!
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Online forums and learning are now in one easy-to-use experience.
By continuing, you accept the updated Community Terms of Use and acknowledge the Privacy Policy. Your public name, photo, and achievements may be publicly visible and available in search engines.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.