I do not see the option to create alert policies

[Steven Hubau]

Under teams I do not have the option 'Policies', neither under global settings of Jira Service Management. 

Migration from Opsgenie was performed, but it seems something went wrong there ... 
We never really used Opsgenie, but we did try some configurations. 

[Marc - Devoteam · Accepted solution]

HI @Steven Hubau 

Welcome to the community.

On a JSM project the Incident Management function is required to be enabled.

This feature needs to be enabled on project level.

[Steven Hubau · Accepted solution]

Hi @Marc - Devoteam , 

Thank you for your quick response. 

Is there any other way to set a global policy (as all my projects are similar in setup)? 

Steven

[Marc - Devoteam]

Hi @Steven Hubau 

Can you clarify, what kind of policy setting are you referring to?

[Steven Hubau]

Hi @Marc - Devoteam , a policy to create an alert for a new ticket logged in JSM. 

[Marc - Devoteam]

Hi @Steven Hubau 

See alerting documentation https://support.atlassian.com/jira-service-management-cloud/docs/manage-and-respond-to-alerts/ 

Policies are based on Team or global level, see https://support.atlassian.com/jira-service-management-cloud/docs/what-are-alert-policies/ 

[Steven Hubau]

Thank you for the info!