I have created a Email nottification by using the Jira Automation but once i receive it if click it

[Sreenadh]

Hi,

I have created a Email notification by using the Jira Automation Rule but once i receive it if click the link it is redirecting to customer portal view instead of opening the ticket.

Please suggest me what can i do to the same.

If i click the SDPD-1042 then it is redirecting to the customer portal which is expected behavior.

But i want to see the below mentioned screen.

I am getting the portal screen instead of issue. which is mentioned in below screenshot.

I am landing here.

Please suggest me how to do the same.

Thanks,

[Max Foerster - K15t]

Hi @Sreenadh

Could you please tell us the hyperlink from that email? Is it linking to the issue in the customer portal like XYZ.atlassian.net/servicedesk/customer/portal/XY/SDPD-1042?

Best, Max

[Lexi Kans]

can you please further explain it in order to more better understanding.

regards

[Sreenadh]

I have found the solution

[Max Foerster - K15t]

Do you mind telling us what the issue was? :)