I have created a ticket however it is stuck syncing.

[Joshua Penn]

Hi All,

I created a ticket today via Slack and received the following message,' Your request could not be created. Please check the fields have been correctly filled in. This customer is inactive. You'll need to go to user management and activate their account before you can invite them to the service project.'

The ticket is also stuck on syncing.

Any help would be much appreciated.

[Nic Brough -Adaptavist- · Accepted solution]

Welcome to the Atlassian Community!

This is what it says it is - you've tried to create an request with invalid data, so it can't be created.  You'll need to get the customer re-activated, or set another one on the request.

I do not know what you mean by "sync" in the second part of your question, but I would guess that it can't sync a request that has not been created.

[Guy Starbuck]

I had the same issue, it was a permissions problem. After correcting the problem, the issue is still stuck in Slack with the "syncing" status.

Is there a way to "force" Slack to try syncing again? Or will it sync eventually? I'm not sure how to get this ticket "unstuck"

[Naveen Kumar_Appfire]

Hi @Joshua Penn

Could you please check all the required fields are present in the create screen?