Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

I've created a Customer under a Project. How to notify customer/edit/change password?

Brett September 13, 2021

I've created the Customer. They are visible in the list, but did not get a notification email. I'm not sure what to do next.
Should the Customer get a notification. How can i send/resend it?
How can I reset the password so that I can test the Customer account?
Very unclear on what should happen after I create the Customer.
Appreciate any assistance!

2 answers

0 votes
Alex Koxaras _Relational_
Community Champion
September 13, 2021

Hi @Brett 

If your customer failed to receive the invitation email you can:

  • Tell her/him to check the spam folder
  • If the above fails, then you can initiate a forget password procedure on his/her behalf. He/she will receive that email then 
0 votes
Mayur Jadhav
Community Champion
September 13, 2021

Hi @Brett 

Whenever you create account in Jira, that time click send notification to user and leave password box blank. 

Customer will receive a link for resetting the password.

 

Thanks,

Mayur

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events