I want to add automatically paticipants to service-Desk issues depending on a condition

[Deleted user]

Hello,

In the issues of a service-desk project, I want to add collaborators automatically in the "Participants to requests" field. for that I used the function: Update Any Issue Field (JSU). it works well. but, I would like to add a condition : Component = "DisC Entreprises" but I dont know how to do
I've done like bellow on the workflow but it doesn't work :

Function : Precondition: Value Field (JSU)
Composants = "Disc Entreprises"
Comparison Type: Texte
Function : Update Any Issue Field (JSU)
Precondition must be: True
Issue Field: Participants à la requête
Field Value: KOM, u10tr7

Thanks for your help
Have a nice day

[Naveen Kumar_Appfire]

Hello @[deleted]

We have created a ticket https://beecom-products.atlassian.net/servicedesk/customer/portal/3/JSU-4431 in our support portal.

A combination of pre-conditions and post-functions is executed in the order of configuration. So, if you want to add pre-condition then it should be before the post-function to perform execution in order. 

Please move pre-condition before post-function in the list.

So order should be:

1) Pre-condition Value field

2) Post-function. Update any issue field

For more information, please have a look at https://confluence-apps.beecom.ch/display/JSU/Workflow+Preconditions

I hope this was of help if you need more information do not hesitate to contact us!

Kind regards,
Naveen