I want to create an automation rule so that the ticket is automatically marked as 'Done' after 48 ho

[Soukaina IBALINE]

I want to create an automation rule so that the ticket is automatically marked as 'Done' after 48 ho

[Jack Brickey · Accepted solution]

Hi @Soukaina IBALINE , what are the conditions associated with the rule? I expect you don't want to simply close any issue older than 48h.

conditions aside You might try this. The schedule trigger. Includes a JQL status != done. You might run it hourly or whatever frequency works for you. Adjust as needed.

[Soukaina IBALINE]

Nope , I want to close all the tickets that have a statut 'Completed'. And even I did this codition it doesn't work

Thank you 

[Manoj Gangwar]

Try like this> Change the trigger as per your requirement.

[Manoj Gangwar · Accepted solution]

Hi @Soukaina IBALINE, You can configure automation and let us know if you are getting any challenges:

Example Configuration:

• Trigger: Scheduled (every 24 hours)
• JQL: status != Done AND created <= -48h
• Action: Transition the issue to Done (or Edit issue status field to Done)

[Soukaina IBALINE]

Hi @Manoj Gangwar ,

Thank you for your prompt response.

I’ll try it right away and get back to you shortly.

[Dan Breyen]

Hi @Soukaina IBALINE there are similar automations in the Template Library that you could also use and modify to suit your needs.  I used that for my instance as a template and it's working great!

[Soukaina IBALINE]

@Manoj Gangwar , @Jack Brickey, @Dan Breyen 

It’s not working for me, and I don't know why . I’ve shared with you all the steps I followed.

Could you please help me figure this out?

[Jack Brickey]

Hi @Soukaina IBALINE , it appears that you accepted Manoj's answer which I think should work. To be clear in your image of your rule please delete the condition component altogether and in your scheduled component at the bottom tick the JQL checkbox and enter created <= -48h and statusCategory != done.

If that does not work please update your screenshots and include the audit log results.

[Soukaina IBALINE]