I want to restrict an creating issuetype just at once per month/reporter

[Dulus Catalin]

Hi guys,

I created an specific issuetype for some "suggestions and ideas" where our employees can raise a ticket. But our team want to "restrict" this type of issue to be created just once per month per user.

Can you help me with that ? Have any idea how I cound make that work ?

Thanks,
Catalin

[Joseph Chung Yin]

@Dulus Catalin -

Unfortunately, this is not possible in JSM setup to restrict submission of issue based on a time frame.

In general, you should want for users to create issues in the project without this specific ask.  I would recommend that you control the submission of issues via business process/training to your users.  You can add custom banner text/help message for your portal to call out that there is a limitation on how many issues that one user can submit in a given time period if you wanted.

Again, I would recommended on training the users of this policy.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

[Kate Pawlak _Appsvio_]

Hi @Dulus Catalin ,

You can achieve it with our app Feature Bundle for Jira Service Management. We have a feature called Request Types access. Thanks to this, you can define when the request type is available on the customer portal and for whom.

In your case, you have to use JQL to define when the request type is available for the customer. You have to configure:

JQL: issuetype = "XYZ" AND created < 30d
is less than
1

You can also use startOfMonth in JQL. It's up to you - what more suits your case.

If you need any support from my team, please find the best time for the meeting: calendly.com/appsvio. We'll be happy to discuss :)

Best regards,

Appsvio team

[Peng Zhou]

Hello,

I don't think there is an optimal solution for this.

One way I can think of is with automation. Use JQL statement to looks for issues and if the user has created the same issue type within the last 30 days or within the same month, automatically resolve/cancel the issue.