Identify where an issue has been created when using multiple help centers with a single jsm project

[matthew.hickman]

Hi Everyone,

Hope someone on here can help with this issue!

I'm trying to obtain the Help Centre URL from an issue on creation in an automation, so I can populate a custom field with the correct Help Centre / Client

I've looked at the API and I can't seem to find anything that will return this so I've started investigating Smart Values, If I click on the 'View request in Portal' link in the issue it takes me to the Help Centre with the correct URL, so with  that in mind I added a log action to my automation to use the smart value {{issue.url.customer}}, as you can see in my example below it return the portal URL, so I still can't determine what help center this was created in.

I've tested with various smart values but all I can find is the Agent URL or the Portal URL.  

I need to get the Helpdesk URL, so clicking on the ‘View request in portal’ takes me to:

https://*****.atlassian.net/helpcenter/hc3/portal/2/ITO-8599 This is correct, but if I use the smart value issue.url.customer this gives me:

https://*****.atlassian.net/servicedesk/customer/portal/2/ITO-8599 As you can see I’ve

lost the help center slug hc3

Thanks in advance.

Regards Matt

[Vijay Dadi]

There is not such functionality available "from which portal the request has been created". There is a identifier "request-channel-type" which holds values (email, jira, portal).

Regards,

Vijay