If reporter is approver skip approval and transition issue

[Howard Nedd]

I have the following workflow setup:

As you can see, I am setting a condition to check if the reporter is a customer and the request type is one of the ones listed. Now, if the reporter is the approver  I want to skip the approval and transition to the status as shown in the print screen but it is not transitioning to that status.

Am I missing something?

Regards
Howard

[Mikael Sandberg · Accepted solution]

If the request is on a status that requires an approval you cannot use the transition issue component, instead use the Approve/Decline action to bypass the approval.

[Howard Nedd]

This is starting to ring a bell. Where in my automation wold you add this action component?  I am asking because, I am setting the approver during the IF component. So if those conditions are met, I am adding the approval, so the action to approve/decline request should be after the IF component. Any suggestions?

Thanks again @Mikael Sandberg 

[Mikael Sandberg]

Replace the transition in the if/else component if the approvers - customer = reporter with the Approve/Decline request action.

[Howard Nedd]

This solved my issue @Mikael Sandberg thank you!

[Vamsi Kandala]

Hi @Howard Nedd

Is it giving any error?  Note that there has to be a valid transition path from the current status of the ticket to 'With CMS - First Line'.

And also, ensure that the checkbox 'Bypass workflow conditions and permissions' is checked.

Hope this helps.

Thanks,
Vamsi

[Howard Nedd]

Hi @Vamsi Kandala ,

Thank you. Where do I see that checkbox?

Regards

Howard

[Vamsi Kandala]

Hi @Howard Nedd

Sorry, I did not notice that this is for Cloud instance and this option is not available.  It is available for Server/ Data Center instances only.

Thanks,
Vamsi