Incoming Email: HTML Formatting Problem

[Jason Sweet]

Howdy! I realize that Jira doesn't always handle HTML well but:  

• I am testing a service that will route requests into Jira. 
• In order to activate it properly, I need to verify that the email was received.
• The verification is getting sent the queue (so that I can click the "Verify" link)

Clearly Jira is struggling with the HTML formatting and has stripped out the URL to the verification link that I need to click.

Any method for retaining all HTML formats and prevent Jira from stripping out content?  I normally would not need HTML for most incoming requests. 

Thank you for any advice.

Cheers.

[Angélica Luz]

Hello Jason,

Thank you for reaching out to Atlassian Community!

When the email contains HTML tables, it won't be rendered correctly in the description field. 

It's possible to change the renderer of the field to plain text (Classic projects only), but the description would be messy anyway.

There is a feature request suggesting the implementation of this ability:

•  Improve HTML parsing for emails containing nested tables 

Please, click on vote and watch to receive updates about the feature.

Regards,
Angélica

[Nilesh Bari]

Hi,

Our team is not able to use Jira Service Management for THIS REASON. Until this issue is resolved we cannot adopt Jira Service Management. Our primary channel to get issues reported is incoming email that contains table with the details in a prescribed format. That is the KEY information and if that gets stripped then it's not much of use.

Thanks,

[Gabriele Cecco]

Hi 

Has anyone found a solution or workaround, I have the same problem

Thanks

[Vipeen Sekharan]

Hi,

facing the same problem here. The description field is not happy with any HTML content from email.