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Increase jira service management premium license count

Kevin Helfrich
Kevin Helfrich
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March 1, 2024

I have 7 active premium licenses but I am unable to add more. I am a billing admin. Can someone point me in the right direction please?

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Chris C_
Chris C_
Contributor
March 1, 2024

We are Premium also, I do not have to manually increase our count. When we add a team member, they get an Agent group (I forget what it's called at the moment). That group privates "product access" effectively making them an "agent". When your agent count changes, your billing changes accordingly.

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Chris C_
Chris C_
Contributor
March 1, 2024

AH found it real quick for ya. Just go into Administration, and our group is called "jira-servicemanagement-users-<yourSiteName>" it has the description as "Grants access to Jira Service Management on <yourSiteName>"
"

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Marc - Devoteam
Marc - Devoteam
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March 1, 2024

HI @Kevin Helfrich 

Regarding billing, please contact Atlassian Support

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Kevin Helfrich
Kevin Helfrich
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March 1, 2024

Thanks, I did and just waiting for a response. Thought I would try the community.

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Jira Service Desk
Jira Service Management
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PRODUCT PLAN
PREMIUM
PERMISSIONS LEVEL
Product Admin
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