Is MS Teams Chat integration available for a Task?

[Franz Seibel]

We've successfully setup MS Teams Chat for Incidents, but it doesn't appear to be working for Tasks. Just wondering if it is possible.

[Benjamin]

Hi @Franz Seibel

Logically, it should work when you opening the jira form in Teams. There should be a drop down menu to select issue type you want to create. Although, I could be dependent on the app integration you are using. It seem like your setup is just mapped to incident type.

IF you are using an app like 365 of Jira, you should be able to see the drop down from the forms to select the issue type.

See Link

https://support.yasoon.com/M365FJ/create-new-jira-issues-in-ms-teams 

[Britta Neugebauer _yasoon_]

Hi there @Franz Seibel and thank you @Benjamin

Britta from yasoon here, we're developing the integration Microsoft 365 for Jira.

It's possible to create all work item types (former issue types) coming from Microsoft Teams. You can also raise support tickets from Microsoft Teams and let customers select the relevant work item type.

And here is some advice on how to integrate Microsoft 365 for Jira in the incident management use case.

Hope that helps, in case it doesn't you can book a meeting with us here.

Best,

Britta