Is it possible to capture where a request was clicked from?

[Patrick Minosa]

I have a few domains that links to our service desk portal and I would like to know where the tickets are coming from. Is this possible, maybe through url parameters or something?

[Mark Higgins]

Hi Partick,

Not sure if this is exactly what you are after, but it may be possible to create a custome field for your url, and then write an automation rule, on 'create', and then use the smart value {{issue.url}}

{{issue.url}}

The URL to access the issue. Also provides the customer portal URL for Jira Service Management requests.

Available properties:

• {{issue.url}} - Returns the URL of the issue.

• {{issue.url.customer}} - Returns the customer portal URL (for Jira Service Management requests)

Mark