¿Is it possible to customize customer notifications in JSM?

[Luis Carlos Gómez Mejía]

I would like the notification to evaluate the type of request being made and, depending on the type of request, add the corresponding SLA. I see that it only has options like HTML, CSS, and plain text.

Will this be possible?

[Marc - Devoteam · Accepted solution]

Hi @Luis Carlos Gómez Mejía 

Do you want to add information to the meal based on SLA in a notification email?

Ans based on you issue, you will need to start using automation to trigger email notifications, as you want to sent out mail dependent on the type of request.

This can only be done after the issue is created and not done with the default customer notifications.

SLA smart values, https://confluence.atlassian.com/jirakb/how-to-find-smart-value-of-sla-component-of-jsm-issues-1167828367.html 

[Luis Carlos Gómez Mejía]

Hi Marc

Thanks for ur response, i wanna do this with in the default customer notification but if this its no possible i will do it in automation 

Regards

[Marc - Devoteam]

HI @Luis Carlos Gómez Mejía 

This is not possible with the default notification.

[Luis Carlos Gómez Mejía]