Is it possible to interrupt the flow of a request submitted from the Request Portal?

[Joe Pearson]

Hey team, I've got a unique situation where I want to have some values automatically set via automations, and have those updated values appear upon submission for the requestor.

Currently, the automations fire on Issue Creation.  They Edit Issue Field, set the value I want, and end.

The problem is that event fires AFTER the request is submitted, such that the Requestor does not see the value that is set by the automation UNLESS they refresh their page after submitting their request.

Any way to get around this?

[Tommy Augustine]

Hi Joe,

I have yet to learn about this one. The earliest trigger in Jira Automation (shy of a Button event) is Ticket Creation. In the absence of more info, two places I think might help reading up on are: Form Field to Jira Field Linking and Adding data connection to a form field. But Again, I'm not sure without more info on the unique situation.