Is it possible to use automation to add a sender's domain to the JSM project blocklist?

[Oliver Hall]

I have a manual automation trigger that transition support tickets that are spam to the cancelled workflow state and set the resolution to "Spam" (a modified resolution state).

I'd also like to be able to automatically add the sender's domain to the blocklist to avoid repeat offenders.

Does anyone know if this is possible using the standard actions or some sort of scripting?

[Jazz]

Upvote. I even tried creating a role with no permissions (including disabling 'create issue' permission). But when I send an email to our service desk from the user with the 'no permissions' role, it still works. 

Sigh.

[Fanny Vachet]

Hi @Oliver Hall ,

Did you find a solution for this. I've been looking to automate that too?

Thanks

Fanny

[Oliver Hall]

Sadly not.

I find it quite ironic that a company/product whose core purpose is to enable agile development is so glacially slow at delivering really useful functionality.  I do like Jira, but I can see why - as a fairly static target - the product is being challenged by so many other tools.

[Fanny Vachet]

Thank you for your answer.

I agree with you. Atlassian should focus on cleaning the backlog instead on focusing so much on new functionalities. Both are needed equaly.

I'll keep digging.

[DBooher]

Bump for attention. Same issue April 2025