Is there a way customer can download an attachment from Service Desk Portal?

[Mariana Silveira Sales]

Hi! I wanted to attach a Google docs in my form. This way the customer download the doc, make the modifications needed and then submit again by attaching.

Is it possible for JSM cloud?

[Charly [DEISER] · Accepted solution]

Hi @Mariana Silveira Sales 

You can add a link using this feature: https://support.atlassian.com/jira-service-management-cloud/docs/add-links-to-external-resources-in-your-portal/

Hope this helps!

Regards

[Kate Pawlak _Appsvio_ · Accepted solution]

Hi @Mariana Silveira Sales ,

You can put this link to the Instructions area which you can configure for your request form. It can be especially useful, if you have different documents for different request types.

Remember to add the Attachment field to the request form, so your customer will be able to upload this file.

~Kate

[Mariana Silveira Sales]

This was great, thank you!