Is there a way to add a field to the requests list in the help center?

[Sebastian Probst Eide]

In the customer center a customer can list all their requests. An example are the listing below showing some sample requests created by me:

We have a custom field in our next gen service desk. It contains information about in which release a certain feature will be available. 

Is it possible to make this custom field accessible in this table?

I can make it visible in the request itself (if I also allow the customer to edit it – which defeats the purpose), but not in the overview listing.

Thanks for reading and for your help!

[Jack Brickey · Accepted solution]

this is not currently possible. while you can display them in the detail issue view you cannot configure the table/list.

[Sebastian Probst Eide]

Ok, thank you for your reply. Unfortunate, but I suppose it is what it is.

Do you happen to know where would be a good place to raise such a feature request in the hopes that someone someday implements this feature?

[Jack Brickey]

here is one - JSDCLOUD-4580 and you will see related ones linked there. You can vote/watch if you like.

[Sebastian Probst Eide]

Oh wow. I am clearly not the first wanting this feature...

[Jack Brickey]

nope and IMO the portal could benefit w/ some major refactoring. A kick-ass portal would really go a long way toward taking JSD up a notch.

[Boyan Angelov _Nemetschek Bulgaria_]

Hi,

You can try with an app we made - Advanced Portal Reports - it will allow you to show any custom field in a report, also sort, move columns around, export to CSV, etc. 

Cheer,

Boyan

[Sebastian Probst Eide]

Thank you Boyan! I'll look into your app.