Is there a way to auto assign a Request participants on all tickets pertaining to a specific client?

[roxanne.ruppel]

So for my client, they want Julie to be added to all tickets that come from their company into Jiria Service desk.  I looked at the custom rule but do not see an option for "T
Request participants" or an option that says company = X

[Mike Bowen]

Hi @roxanne.ruppel 

It doesn't seem to be possible through basic Jira Service Desk Automation, but is it possible through Automation for Jira (LITE), but read below.... 

When: Issue created

If: Reporter is in (organisation)

Then: Edit issue fields Request Participant, add Julie. 

Automation for Jira (LITE) / full licence has recently been pulled from the Marketplace, but should one day be incorporated into Jira. I am not sure when though. 

Perhaps the community can comment when the better automation will be made available. 

-Mike