Is there a way to update holidays in the portal so customers don't submit tickets during holidays?

[John Jos]

Hi,

We are trying to see if we can update holidays in the custom date fields in the customer portal so the customers are notified of the holidays before they can submit the ticket or choose the date? Is it possible to update holidays like we do in the SLA calendar and not as a portal announcement?

Thank you.

John Jos

[Laurie Sciutti · Accepted solution]

Hi @John Jos and welcome to the Community!  Adding announcement banners for this would work.  @Harrison Ponce also makes a good point about checking for a Marketplace app, if an announcement banner doesn't exactly fit your needs.

https://support.atlassian.com/jira-service-management-cloud/docs/add-an-announcement-to-the-portal/ 

[Harrison Ponce · Accepted solution]

Hi there! We've toyed with this idea as well and have come to only a few solutions:

• Announcement banner in portal on those days
• Marketplace app to customize the portal request create screen
• Forge custom app to customize the portal request create screen

[Mariana Silveira Sales]

Hi @John Jos 

You can send custom emails to users (Settings - System - send email), where you can choose the project, groups or roles.

An option would be sent an email to notify users before of the holidays.

But it is totally a manual process.

[John Jos]

Thank you @Laurie Sciutti  and @Harrison Ponce
We're aware of the announcement and did not want to go for another plugin but wanted to see if there is some kind of workaround. We will do it manually in the portal. 

Have a nice day to you both! :)