Is there an app to delegate approvals to a college when a user is off

[ali.salem]

Hello,
I am looking for a native way or an app to delegate approvals to a college when the user is off, 
using this solution, a ticket can't be blocked because one of the approvals is on a vacation,

thank you for your help,

[Marc - Devoteam · Accepted solution]

Hi @ali.salem 

Welcome to the community.

There is currently no option for delegate approvers.

I can think of two relatively easy work arounds for this:

1. If the delegate approver is known, add them to the approvers field (or whatever field your specific approval function uses).
   This only works if the approval needs only x numbers of approvals. If it needs all approvals you will need to remove the original approver from the field and add the new one. Jira will record who approved the issue so there is a paper trail.
2. Have a transition that bypasses the approval for cases like this.
   How you limit this transition is up to you (maybe only certain users, or users in certain groups can use this transition, for example). This can also come in handy if a request needs to be expedited in case of an emergency.

Here are the feature requests if this is something you would like to vote for:

Server: JSDSERVER-5121

Or an app, see marketplace

[ali.salem]

@Marc - Devoteam 

thank you,

[Gizem Gökçe _OBSS_]

Hello @ali.salem ,

Welcome to the community!

I am the product manager of the app Keychain - Delegation for Jira which @Marc - Devoteam also suggested above. 

By using Keychain you can easily delegate permissions in your workflows and JSM Customer Portal Approvals. Once a delegation is defined or modified, assignees or other fields on the issues are not updated. The delegated permissions are reflected to your issues immediately. Your original users do not lose their permissions. 

Users define their own delegates in a categorized and timed manner. Delegations are automatically activated and deactivated in the defined timeframe. Different permission categories can be delegated to different users.

Keychain - Delegation for Jira is available exclusively for Jira  Data Center. Let me know if you’d like help setting up the app or need more information! If you wish, you can also schedule a live demo. We will provide a comprehensive overview of the application and address any inquiries you may have.

Hope it helps,

Gizem