Issue are not getting created from emails sent to helpdesk email``

[srinivas rao]

Cannot create issue due to invalid license: [Sorry, you can't create any issues right now, as you need to have access to a Jira application to be able to create issues. To gain application access you need to be a member of a group assigned to an application.]

[srinivas rao]

I tried but no luck

[Fabian Lim]

Hi @srinivas rao

Take a look at this article as there are some recommendations on how to fix the issue: https://community.atlassian.com/t5/Jira-Service-Management/How-to-create-ticket-from-any-email-sender-customer/qaq-p/1164961

Regards

[srinivas rao]

No luck

[srinivas rao]

Dear All,

We are using on  prem ITSm tool from Jira, no luck in creating tickets from emails.

All setup done one ticket get created and then it stops