Issue is Closed customer reactes back to reopend

[Thijs]

Hello,

How do I create a automation so that when customers respond to the issue in the service portal, it automatically reopens or goes to another status?

Thank you in advance!

[Jeroen Poismans · Accepted solution]

Hi and welcome to the Community!

Such a rule might look like this:

• Trigger on Comment added (and comment is the main action)
• Condition if the user who put the comment is the reporter of the issue
• Action transition the issue

Have a look at these resources to learn more about Automation in CLoud:

https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/

Jeroen