JIRA Integration with Zabbix

[Syndeo Wireless]

Good afternoon!

I am trying to integrate Zabbix with JIRA to automatically create tickets, but I am unable to do so.

My Zabbix version is 7.0, and I am using the default Zabbix webhook for official integration.

In JIRA, I created an API token to enable the integration.

The sending is working, but I receive an authentication error.

Below are the logs:

Media Type Test Log

00:00:00.000 [Debug] [Jira Service Desk Webhook] Sending request: https://00000000000-team.atlassian.net/rest/servicedeskapi/servicedesk/0000000/requesttype/0000000/field

( URL MODIFIED )

00:00:00.696 [Debug] [Jira Service Desk Webhook] Received response with status code 401 - Client must be authenticated to access this resource.
00:00:00.696 [Debug] [Jira Service Desk Webhook] Failed to parse response received from Jira
00:00:00.696 [Debug] [Jira Service Desk Webhook] ERROR: Request failed with status code 401. Check debug log for more information.

[Charlie Misonne]

Hi!

How are you performing the authentication?

For Jira Cloud's REST API authenticaiton you need a token indeed. But you also need to provide the username.
It uses basic authentication:

Example header: "Authorization: Basic ZnJlZDpmcmVk"

From https://developer.atlassian.com/cloud/jira/platform/basic-auth-for-rest-apis/

Supply an Authorization header with content Basic followed by the encoded string. For example, the string fred:fred encodes to ZnJlZDpmcmVk in base64,