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JIRA Service desk notification template

Anil Kumar
Anil Kumar
Contributor
April 10, 2019

Not able to find inherited template for below notification - any suggestion.

When requested created for JIRA Service Desk with email in some cc users, requester and cc users (participants) getting different notification. Can you please suggest which template being used for requestor and what for participants.

Note - option to notify "Participant  added" from 'Customer notifications' configuration is disabled.

 

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Anil Kumar
Anil Kumar
Contributor
April 10, 2019

More specific - looking for notification email template - where JSD default used the text "Need Engineering help on this request"

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