JQL query / Commented by role

[Lena Wiethaus]

Hi, 

I need a query showing me issues that have been commented by the role "customer" only. Is there any solution working on Cloud for Jira Service Management?

A result, I want that already closed issues which are commented by a customer, re-open by an automation.

thx,

Lena

[Ezgi Bayındır]

Hi @Lena Wiethaus ,

There is a way for automation but not for JQL unfortunately

{{comment.internal}} = false

And also if you want this for automation there is an automation a condition for this

Best,

Ezgi