"Hi, You moved {{issue.key}} to one of ready statuses but no time was logged, please log time on this task {{issue.url}}. {{issue.assignee.displayName}}"
By quoting someone, do you mean the feature that converts their name into a format that looks like "@userhandle" and sends a notification to their Slack client?
If so, you will need to sync the Slack user handles with Jira in order for Automation to know what the assignee's Slack ID is.
This article, Mention someone in Slack via Jira Automation , contains the information on how to do it and a python script that should help. The script fetches the user IDs from Slack and attaches them to the user properties in Jira so that Automation can retrieve them.
Cheers, Daniel
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