Jira Incident Project Issue Severity Assignment

[Enda Murray]

Hi,

We have set up our Jira incident project as a company-managed software project. We have a single issue type (incident), and we assign a severity level to the incident upon creation. This is generally done through the Slack/Jira create command.

Our incident review process (in Confluence) is rather time-consuming. This means that even if a low-severity incident is raised, the same details need to be filled out.

I would like to know if it's possible to create a separate issue type for low-severity incidents that don't require the need for a Confluence document to be created. The required information would be filled in on the Jira ticket and the incident closed at that point without review. 

I would also like to know if it's possible to have this low-severity issue created when the low-severity option is selected through Slack (screenshot attached).

Thanks in advance
Enda.

[Emel Doğrusöz]

Hi @Enda Murray , 

This is achievable with Actioner. In your case, your app would be using Jira in the backend (https://marketplace.atlassian.com/apps/1230509/jira-for-slack-by-actioner?hosting=cloud&tab=overview) but part of the functionality would be custom since you use Jira for incident management (https://actioner.com/app-directory/incident-and-on-call-management-with-pagerduty-23). It is possible to customize the apps I linked to make them work the way you want. 

If you need more details, please feel free to reach out to me. 

Cheers, 

Emel @ Actioner