Jira Service Desk Cloud "Share" option not appearing for Project Lead in Issues

[Lynn Shriver]

In Service Desk Cloud - When my Project Lead opens an issue, he is not given the option to "share" the issue. There was a time when the button appeared when he opened the issue, but now it is gone. What needs to be changed to get the "share" option back? This is the option that has disappeared for my Project Lead, who is also the Assigned, on the Issues in this Project.

[Lynn Shriver · Accepted solution]

This was a tough find, but... I did find it. Thank you to Larry Talley, in a post from March 28, 2018, you gave the exact location to where my problem was.

This is controlled at the global permission level

• System - Global Permissions - "Browse users and groups", as soon as I added the agent to the correct group, he was able to see the Share button at the top of the issues as he opened them.

Here is the link to the community question where the answer was ultimately found:

https://community.atlassian.com/t5/Jira-questions/Which-permission-decides-if-a-user-sees-the-quot-share-this/qaq-p/301606

[Victor Mutambuki]

Lynn,

I'm using server version..not sure if there's much difference with cloud. However see the link below.

Adding request participants

Victor

[Lynn Shriver]

Thanks for the suggestion Victor, but I'm not finding the People > Request participants or People > Organizations option at the Administration level or at the Project level.

What's puzzling is that he had it and then at some point it went away.

Could I have adjusted a Project Permissions that would have removed the option? If so, I simply cannot figure out which setting it could be.

[Guido Santo]

I think this is some bug...

I had the share button at the beginning of our evaluation few weeks ago and now it's gone for no reason. I deleted my test projects even completely, removed all schemes, workflows, screens etc. and started over fresh. Still no luck.

Apparently the permission scheme must have the permission "Edit issues" allowed for the role "Service desk customer - portal access". I have checked and it was enabled.

Not sure what's going on but I have tried anything on our cloud instance but no luck.