Jira Service portal : manage columns & custom fields

[Benjamin CIOTTI]

Dear Community,

Inside customer portal, on the requests page, I can manage columns to select which one to show to our customers.

I would like to add a custom field to display it inside the portal but I cannot find how to do it.

Is it possible ?

Regards,

Benjamin

[Angélica Luz · Accepted solution]

Hello @Benjamin CIOTTI,

Welcome to the Atlassian Community!

On the requests page, it’s possible to add and remove some fields, but it’s limited to system fields.

There are feature requests suggesting improvements for that:

• Ability to add custom fields to "Requests"
• As a Service Desk Manager I would like to be able to customize the columns displayed on the requests homepage so that customers can be provided with critical pieces of information

Please, click on vote and also watch the tickets above to receive updates from our product managers.

Kind regards,
Angélica

[Georgi Gachev _Nemetschek Bulgaria_ · Accepted solution]

Hi @Benjamin CIOTTI

You can't do this in the current state of JSM. You can do that with an add-on though. Advanced Portal Reports (which is developed and supported by our team) allows you to add all types of fields that can be seen on the portal and we will be more than happy to help you figure out whether it will fit your needs. You can give it a try and see for yourself.

Greetings,
Georgi