Jira service desk portal missing status button

[Anantya Wibowo]

Hi All, please advise I have problem the workflow status I define for a project/request type is not appear on Jira service desk portal

In the project page, I can see the new status and transition into it.

Please advise how to administer/config so the other status appear in Jira service desk portal

Thanks

[Kai Krause · Accepted solution]

Hi, 

its the transition , that a customer can use. 

to configure it go to the workflow an click "show transition in the customer portal" . 

So it would be appear when the transition can be used in the portal.

BR
Kai  

[Anantya Wibowo]

OK I'll try. many thanks for clue

[Anantya Wibowo]

It works. I also must create a screen. not sure if this is needed though but your clue sparks my intended requirement.

Many thanks once again