Jira still creating tickets for OOO emails (Auto-Response-Suppress: All)

[Rob Rudloff]

This is a follow-up to my previous post:  Solved: Jira is creating service requests for "out of offi...

I thought I had it solved --- But I just got a batch of tickets created for OOO responses.
I am using a custom email account.  The email settings are below (2 images at bottom).

I checked the email properties of some of them, and they do include the line "X-Auto-Response-Suppress: All"

Also, I noticed my "test" which came in through the normal account and was from my email address is the only one that does not say "emailed request".  Is that because i use my email address for my account in Jira?

Any suggestions?
Thanks
Rob

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[Dan Breyen]

Hi @Rob Rudloff I wonder if the attributes of email have changed where that handling from the previous solution aren't necessarily working any more. One thing I could think of would be to use some sort of automation to check the inbound work items as they are being created and delete them some how.

I still see Atlassian has this as an open request as I found JSDCLOUD-2311 on Atlassian's Jira site.  I would suggest voting for and watching it for updates.  I gave it a vote as well.

Hope that helps.